HDI is the Annual World Conference for IT Service and Technical Support. This service and technical support conference addresses the IT needs of a company’s entire team — from seasoned directors to front-line analysts — and provides insight into how formal procedures, processes, and industry tools can improve service and support performance. A keynote on “How to Win an Unfair Fight” asked “How do you get people to do what you want them to do without looking like a jerk (or a psychopath)? How do you learn how to handle the difficult people you encounter along the way without losing your sanity?” This is need-to-know stuff, you IT people. Okay, okay… Whaddya mean, the screen is still black? Did you try plugging the darn thing in?